ROI Property Services Inc. Terms of Service
Please read these Terms of Service (“Terms”) carefully before using the website and services provided by ROI Property Services Inc. (“Company”). These Terms govern your access to and use of the Company’s website and services. By accessing or using the website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our website.
1. Services Provided
Our Company provides property management services in British Columbia. These services include, but are not limited to, tenant screening, property marketing, rent collection, property maintenance, lease administration, and accounting services. The scope of these services may vary based on the specific agreement between the Company and the property owner.
2. User Responsibilities
As a user of our services, you agree to provide accurate and complete information for proper implementation of our property management services. You also agree to promptly inform the Company of any changes to your contact information or property details.
3. Third-Party Services
The Company may employ third-party service providers to facilitate our property management services, such as online payment processing or maintenance contractors. We cannot be held liable for any actions or omissions of such third-party service providers, nor for any damages caused by their services.
4. Limitations on Liability
The Company shall not be held responsible for any damages, including but not limited to property damage, loss of income, or personal injury, arising from the use of our website or services. While we strive to provide reliable and accurate information, we cannot guarantee the completeness, timeliness, or accuracy of the information, and therefore shall not be liable for any errors or omissions.
5. Intellectual Property
The content provided on our website, including text, graphics, logos, and images, is the property of the Company and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from any content on our website without obtaining written permission from us.
6. Confidentiality
The Company understands the sensitive nature of the information obtained during the provision of property management services. We will take reasonable measures to maintain the confidentiality of this information and will not disclose it to any unauthorized third parties, except as required by law.
7. Termination of Services
Either party may terminate the property management services provided by the Company by providing written notice within the agreed-upon termination period, as stated in our service agreement. Upon termination, any outstanding fees shall be paid, and any remaining funds held by the Company on behalf of the property owner or tenant shall be disbursed as per the terms of the service agreement.
8. Amendments
The Company reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes.
9. Severability
If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of British Columbia, Canada without regard to its conflict of laws provisions.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns about these Terms, please contact us at 778-769-3026
Violence Prevention
At ROI Property Services Inc., we prioritize the safety and well-being of our clients, employees, and the communities we serve. We are dedicated to creating a secure environment where everyone feels safe, valued, and respected. As part of our commitment, we have implemented a comprehensive violence prevention program.
Our Violence Prevention Program includes:
1. Training and Education: We regularly educate our employees on conflict resolution, recognizing and de-escalating potentially violent situations, and promoting a culture of respect and non-violence.
2. Communication: We actively encourage open and transparent communication, both internally and externally. Our employees are trained to listen and address concerns effectively, promoting a peaceful and collaborative environment.
3. Security Measures: We prioritize the implementation of security measures to prevent violence, such as surveillance systems, access control, and properly trained security personnel on premises where necessary.
4. Reporting and Investigation: We have established clear procedures for reporting any potential threats or incidents. All reported concerns are taken seriously, and thoroughly investigated, and appropriate actions are taken to address and prevent further occurrences.
5. Collaborative Approach: We work closely with our clients, residents, and local authorities to promote a strong sense of community and shared responsibility for maintaining a safe environment. By fostering strong relationships, we create an atmosphere where violence is not tolerated.
Our violence prevention program is an integral part of our overall mission to provide exceptional and secure property management services. We constantly review and evaluate our procedures to ensure they remain effective in minimizing risks and creating a safe environment for all.
We are committed to maintaining the highest standards of professionalism and safety. By choosing [Property Management Company Name], you can be assured that you are partnering with a company that places your safety and security at the forefront.
If you have any questions or concerns regarding our violence prevention program, please do not hesitate to contact us.
Terms of Payment for Monthly Rents
At ROI Property Services Inc., we strive to make the rent payment process as simple and convenient as possible for our valued clients. Please carefully read and understand our terms of payment before proceeding with any rental agreement.
1. Monthly Rental Payment:
a. Rent is due on the 1st of each month or otherwise agreed in writing on your rental agreement.
b. Payments must be made in Canadian Dollars and can be paid via bank transfer commonly known as E-transfer.
c. Clients are responsible for any transaction fees associated with their chosen payment method.
d. Late payment fees will be applied if the payment is not received by the due date. Late fees will be calculated as an amount or percentage per day of delay, starting from the first day after the due date.
2. Security Deposit:
a. A security deposit must be paid before the clients move into the property.
b. The security deposit will be held by ROI Property Services as collateral to cover any damages or unpaid rent.
c. The security deposit will be refunded within 30 days after the clients move out, deducting any outstanding balances for damages or unpaid rent.
b. Invoices will be sent via email and should be thoroughly reviewed for accuracy.
c. In case of any discrepancies or questions regarding the invoice, clients are encouraged to contact our office immediately for clarification.
d. All records of rent payments and invoices will be kept by ROIPS for future reference.
Note: It is the responsibility of the clients to ensure timely payment of rent and to notify ROIPS of any changes in payment method or personal information related to rent payment.
By choosing ROIPS, you agree to comply with our terms of payment. Failure to adhere to these terms may result in legal actions or eviction proceedings. We appreciate your cooperation in maintaining a smooth and efficient payment process.
Should you have any further inquiries or require assistance, please feel free to reach out to our dedicated support team.
Thank you for considering ROI Property Services as your trusted partner in property management.
Controlled Substance Safe Premises Policy
Policy Statement:
At ROI Property Services Inc. ROIPS, we prioritize the safety and well-being of our tenants and strive to maintain a secure environment for everyone. This Controlled Substance Safe Premises Policy ensures that our properties and premises are free from the presence or use of controlled substances, as defined by Canadian law. This policy aims to create a safe and respectful living environment for all residents and visitors.
Applicability:
This policy applies to all tenants, guests, visitors, employees, contractors, and vendors at all properties managed by ROIPS in Canada.
Definitions:
1. Controlled Substances: Refers to substances designated and regulated under the Controlled Drugs and Substances Act (CDSA) in Canada.
Policy Guidelines:
1. Prohibition of Controlled Substances:
a. The use, possession, production, distribution, or sale of any controlled substances within the premises is strictly forbidden.
b. Tenants, visitors, and guests must not engage in any activity related to controlled substances, including but not limited to, smoking, inhaling, snorting, injecting, or consuming such substances.
2. Reporting of Controlled Substances:
a. Tenants must promptly report any suspected or actual use, possession, production, distribution, or sale of controlled
substances within the premises to ROIPS
b. ROIPS will take immediate action upon receiving any such report and notify the appropriate authorities as necessary.
3. Maintenance and Inspections:
a. ROIPS reserves the right to conduct periodic inspections and maintenance checks of the premises to ensure compliance with this policy.
b. Any signs of controlled substance use, possession, or production discovered during these inspections will be reported to the authorities and may result in termination of tenancy or legal actions.
4. Legal Consequences:
a. Any individuals found in violation of this policy may face legal consequences in accordance with Canadian law.
b. Tenants found to be in violation of this policy may face lease termination and eviction from the premises.
5. Education and Awareness:
a. ROIPS will provide educational materials and resources to all tenants to raise awareness about the dangers of controlled substances and the importance of maintaining a safe living environment.
6. Confidentiality:
a. The identity of individuals reporting concerns related to controlled substances will be kept confidential to the extent legally permissible.
b. Retaliation against those reporting violations of this policy is strictly prohibited and will result in appropriate disciplinary action.
7. Amendments:
a. ROIPS reserves the right to amend this policy to align with changes in applicable laws and regulations or to address emerging concerns related to controlled substances.
8. Cooperation and Compliance:
a. Tenants, guests, visitors, employees, contractors, and vendors are expected to cooperate and comply with this policy at all times.
b. Failure to comply with this policy may result in disciplinary actions, including termination of tenancy, eviction, or termination of employment.
This Controlled Substance Safe Premises Policy represents our commitment to maintaining a safe and drug-free environment for our tenants. We encourage everyone to contribute to the promotion of a secure living environment and report any concerns promptly.
Residential Tenancy Agreement Addendum for All Crime Free Housing
All our Rental Agreements are subject to:
Residential Tenancy Policy: Crime-Free Housing in British Columbia
At ROI Property Services, we are committed to providing safe and secure housing for all our tenants. Our Crime-Free Housing Policy is implemented to create a peaceful living environment, deter criminal activities, and protect the well-being of our residents. This policy is based on the regulations and guidelines set forth by the Residential Tenancy Act of British Columbia.
1. Background Checks:
a. All potential tenants will be subject to a thorough screening process, which includes a background check to ensure their suitability and safety.
b. We will review applicants’ rental history, employment status, and conduct reference checks to assess their eligibility for tenancy.
c. Any records indicating criminal activity or unlawful behavior may result in denial or termination of tenancy.
2. Safe Community Standards:
a. We expect all our tenants to comply with the community standards established by the property and adhere to the laws of British Columbia.
b. Engaging in criminal activity, including but not limited to drug-related offenses, violence, theft, or intimidation, is strictly prohibited and will result in immediate eviction.
c. Tenants are responsible for ensuring that their guests and household members also abide by these safe community standards.
3. Reporting Criminal Activity:
a. We encourage all tenants to report any suspicious or criminal activity to the local authorities promptly.
b. For non-emergency concerns, tenants are requested to notify the property management office as well, so appropriate action can be taken.
4. Collaborating with Authorities:
a. We maintain an open line of communication with local law enforcement agencies and cooperate fully in any investigations.
b. Property management will assist authorities in identifying and addressing any criminal activity happening within our rental properties promptly.
5. Security Measures:
a. We will implement adequate security measures, including well-maintained and functional surveillance systems, properly illuminated common areas, and secure building access systems.
b. Tenants are expected to notify property management of any security concerns or malfunctioning equipment promptly.
c. Unauthorized modification or tampering with security systems is strictly prohibited and may result in eviction.
6. Lease Agreement and Addendum:
a. Our lease agreement will include a specific clause regarding our Crime-Free Housing Policy, emphasizing the expectations and consequences outlined.
b. This policy serves as an addendum to the lease agreement and must be acknowledged and signed by all tenants during the leasing process.
7. Termination of Tenancy:
a. Violation of any provision of this policy will be considered a material breach of the lease agreement and may result in immediate termination of tenancy.
b. In case of eviction due to criminal activity, tenants will not be entitled to any refunds or compensation for any remaining lease term.
By implementing these guidelines, we aim to foster a safe and secure environment for all our tenants. It is our collective responsibility to maintain crime-free housing and contribute to a peaceful community.